Privacy Policy

1. Introduction

Wellborn Clothier (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website and mobile applications, visit our physical store, or interact with us through social media platforms. It also outlines your rights and choices regarding your personal information.

By using our services, including our website and social media, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide you with the best shopping experience and to fulfil your orders. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, shipping and billing address, payment information (e.g., credit/debit card details), and any other details required to process orders.
• Transaction Information: Information about the products you purchase, including order history, delivery details, and payment status.
• Device and Usage Data: When you visit our website or interact with us on social media, we may collect information about your device, browser, IP address, and browsing behaviour.
• Communication Data: Any correspondence you send us through email, SMS, or social media, including customer service inquiries.

3. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

• Order Fulfilment: To process and deliver your orders and provide customer support.
• Customer Service: To respond to your inquiries and resolve issues related to your account, products, or services.
• Marketing: To send you promotional messages, newsletters, or offers based on your preferences. You can opt out of marketing communications at any time.
• Improvement of Services: To improve our website and overall shopping experience based on user behaviour and feedback.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, and other legal obligations.
• Fraud Prevention: To detect and prevent fraud, unauthorized transactions, and other illegal activities.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party service providers who help us perform business operations, such as payment processors, delivery services, and IT support. These service providers are bound by confidentiality agreements.
• Third-Party Marketing Partners: For targeted advertisements and promotions. You may opt out of such services by adjusting your preferences.
• Legal Authorities: We may share your information in response to a valid legal request, such as a subpoena, court order, or in cases of fraud detection.

5. Social Media and Walk-In Orders

• Social Media Interactions: When you place an order or communicate with us via social media platforms (such as Instagram, Facebook, or Twitter), we may collect personal information for the purpose of processing your order or inquiry.
• Walk-In Orders: When you visit our physical store, we may collect information, such as your name, phone number, and payment information, to process your purchase.

6. SMS Communication

We send SMS updates related to your orders, including order confirmations, shipping updates, and promotions. By providing your phone number, you consent to receive SMS communications. You can opt-out of SMS communication at any time by following the instructions in the SMS message or by contacting us.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your personal data is no longer necessary for these purposes, we will delete it or anonymize it.

8. Your Rights

You have the following rights in relation to your personal information:

• Access: You have the right to access the personal data we hold about you.
• Correction: You may request the correction of any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to legal or contractual obligations.
• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or SMS, or by contacting us directly.

9. Security of Your Information

We implement industry-standard security measures to protect your personal data. This includes encryption and secure payment methods to protect your financial information. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

10. International Data Transfers

Your personal data may be processed and stored in countries outside Nigeria. By using our services, you consent to the transfer of your personal data to countries with different data protection laws.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us at: info@wellbornclothier.com.ng

By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.